Close cookie details

This site uses cookies. Learn more about cookies.

OverDrive would like to use cookies to store information on your computer to improve your user experience at our Website. One of the cookies we use is critical for certain aspects of the site to operate and has already been set. You may delete and block all cookies from this site, but this could affect certain features or services of the site. To find out more about the cookies we use and how to delete them, click here to see our Privacy Policy.

If you do not wish to continue, please click here to exit this site.

Hide notification

  Main Nav

What Patients Say, What Doctors Hear

Cover of What Patients Say, What Doctors Hear

What Patients Say, What Doctors Hear

How refocusing conversations between doctors and their patients can lead to better health
Despite modern medicine's infatuation with high-tech gadgetry, the single most powerful diagnostic tool is the doctor-patient conversation, which can uncover the lion's share of illnesses. However, what patients say and what doctors hear are often two vastly different things.
Patients, anxious to convey their symptoms, feel an urgency to "make their case" to their doctors. Doctors, under pressure to be efficient, multitask while patients speak and often miss the key elements. Add in stereotypes, unconscious bias, conflicting agendas, and the fear of lawsuits and the risk of misdiagnosis and medical errors multiplies dangerously.
Though the gulf between what patients say and what doctors hear is often wide, Dr. Danielle Ofri proves that it doesn't have to be. Through the powerfully resonant human stories that Ofri is celebrated for, she explores the high-stakes world of doctor-patient communication that we all must navigate. Reporting on the latest research studies and interviewing scholars, doctors, and patients, Ofri reveals how better communication can lead to better health for all of us.
How refocusing conversations between doctors and their patients can lead to better health
Despite modern medicine's infatuation with high-tech gadgetry, the single most powerful diagnostic tool is the doctor-patient conversation, which can uncover the lion's share of illnesses. However, what patients say and what doctors hear are often two vastly different things.
Patients, anxious to convey their symptoms, feel an urgency to "make their case" to their doctors. Doctors, under pressure to be efficient, multitask while patients speak and often miss the key elements. Add in stereotypes, unconscious bias, conflicting agendas, and the fear of lawsuits and the risk of misdiagnosis and medical errors multiplies dangerously.
Though the gulf between what patients say and what doctors hear is often wide, Dr. Danielle Ofri proves that it doesn't have to be. Through the powerfully resonant human stories that Ofri is celebrated for, she explores the high-stakes world of doctor-patient communication that we all must navigate. Reporting on the latest research studies and interviewing scholars, doctors, and patients, Ofri reveals how better communication can lead to better health for all of us.
Available formats-
  • Kindle Book
  • OverDrive Read
  • EPUB eBook
Languages:-
Copies-
  • Available:
    0
  • Library copies:
    1
Levels-
  • ATOS:
  • Lexile:
  • Interest Level:
  • Text Difficulty:

Recommended for you


About the Author-
  • Danielle Ofri, MD, PhD, is an associate professor of medicine at the New York University School of Medicine and has cared for patients at New York's Bellevue Hospital for more than two decades. She is the author of, most recently, What Doctors Feel: How Emotions Affect the Practice of Medicine, as well as the critically acclaimed Singular Intimacies, Incidental Findings, Medicine in Translation, and the e-book original volume Intensive Care. Writing in the Guardian in the spring of 2016, Andrew Solomon singled out Ofri as the only woman among an extraordinary new generation of doctor writers, saying, "Ofri has produced four impressive books and numerous articles, all striking for their reversion to empathy, their willingness to sense not only the physical life of a patient, but also the emotional." She lives in New York City.
Reviews-
  • Library Journal "Her revealing doctor-patient stories often make her seem like the doctor that every patient wishes they had, and she draws on patient accounts to illustrate the problems that can arise in communication between doctor and patient. This book, however, goes far beyond Ofri's personal experiences with patients. She delves into the relevant research on communication, citing some ingenious experiments on listening...A much-needed, convincing argument that, regarding doctor-patient communication, the stakes are very high and that what patients say is all too often not what doctors hear--and vice versa."
  • Deborah Tannen, professor of linguistics at Georgetown University and author of You Just Don't Understand and You're Wearing THAT? "With disarming candor and penetrating insight, Dr. Ofri illuminates the enormous power of what might seem at first a mundane and insignificant element in the practice of medicine: communication."
  • Andrew Solomon, author of Far from the Tree "With the meticulous care of Oliver Sacks and the deep humanism of Atul Gawande, Danielle Ofri has written a book about the role of communication in medicine. She presents compelling evidence that even as doctoring appears to be dominated by technology, the human, affective relationship is at the very center of responsible practice."
  • Katie Hafner, New York Times "Taut, vivid prose...She writes for a lay audience with a practiced hand."
  • Sarah Halzack, Washington Post "A gifted storyteller."
  • Jerome Groopman, author of How Doctors Think "The world of patient and doctor exists in a special sacred space. Danielle Ofri brings us into that place where science and the soul meet. Her vivid and moving prose enriches the mind and turns the heart."
  • Sandeep Jauhar, author of Intern: A Doctor's Initiation "I highly recommend [Danielle Ofri's work] for physicians, would-be doctors, and anyone interested in medicine in all its behind-the-scenes glory."
  • Oliver Sacks, author of Awakenings "Danielle Ofri's sensitivity to every aspect of her patients' lives is immensely impressive and moving. If only more doctors could be (and write) like this!"
  • Caroline Leavitt, Boston Globe "[Ofri's writing] about the emotional life of doctors and their patients, captivated me so much...Read[s] like a deftly crafted and luminously written novel."
Title Information+
  • Publisher
    Beacon Press
  • Kindle Book
    Release date:
  • OverDrive Read
    Release date:
  • EPUB eBook
    Release date:
Digital Rights Information+
  • Copyright Protection (DRM) required by the Publisher may be applied to this title to limit or prohibit printing or copying. File sharing or redistribution is prohibited. Your rights to access this material expire at the end of the lending period. Please see Important Notice about Copyrighted Materials for terms applicable to this content.

Status bar:

You've reached your checkout limit.

Visit your Checkouts page to manage your titles.

You already have this title checked out.

Want to go to your Checkouts?

Recommendation Limit Reached.

You've reached the maximum number of titles you can recommend at this time. You can recommend up to 5 titles every 7 day(s).

Sign in to recommend this title.

Recommend your library consider adding this title to the Digital Collection.

Enhanced Details

Limited availability

Availability can change throughout the month based on the library's budget.

is available for days.

Once playback starts, you have hours to view the title.

Permissions

The OverDrive Read format of this eBook has professional narration that plays while you read in your browser. Learn more here.

Holds

Total holds:


Restricted

Some format options have been disabled. You may see additional download options outside of this network.

You've reached your library's checkout limit for digital titles.

To make room for more checkouts, you may be able to return titles from your Checkouts page.

Excessive Checkout Limit Reached.

There have been too many titles checked out and returned by your account within a short period of time.

Try again in several days. If you are still not able to check out titles after 7 days, please contact Support.

You have already checked out this title. To access it, return to your Checkouts page.

This title is not available for your card type. If you think this is an error contact support.

An unexpected error has occurred.

If this problem persists, please contact support.

NOTE: Barnes and Noble® may change this list of devices at any time.

Buy it now
and help our library WIN!
What Patients Say, What Doctors Hear
What Patients Say, What Doctors Hear
Danielle Ofri
Choose a retail partner below to buy this title for yourself.
A portion of this purchase goes to support your library.
Clicking on the 'Buy It Now' link will cause you to leave the library download platform website. The content of the retail website is not controlled by the library. Please be aware that the website does not have the same privacy policy as the library or its service providers.

There are no copies of this issue left to borrow. Please try to borrow this title again when a new issue is released.

Barnes & Noble Sign In |   Sign In

You will be prompted to sign into your library account on the next page.

If this is your first time selecting “Send to NOOK,” you will then be taken to a Barnes & Noble page to sign into (or create) your NOOK account. You should only have to sign into your NOOK account once to link it to your library account. After this one-time step, periodicals will be automatically sent to your NOOK account when you select "Send to NOOK."

The first time you select “Send to NOOK,” you will be taken to a Barnes & Noble page to sign into (or create) your NOOK account. You should only have to sign into your NOOK account once to link it to your library account. After this one-time step, periodicals will be automatically sent to your NOOK account when you select "Send to NOOK."

You can read periodicals on any NOOK tablet or in the free NOOK reading app for iOS, Android or Windows 8.

Accept to ContinueCancel